At TAUCHIC you get free shipping to Denmark, regardless of the size of your order.

Orders are typically processed within 1–2 business days and shipped from our distribution center.

The average delivery time is 4–6 business days after shipment, depending on your location and how busy our delivery partners are.

You will automatically receive a shipping confirmation with a tracking link as soon as your order has been shipped, so you can easily track your package.

As soon as your order has been shipped, you will receive an email with the shipping details and a tracking link.

You can use this link to track the current status of your package until it is delivered.

Didn't receive an email? Check your spam folder. If you can't find the email, you can always contact us at info@tauchic.dk.

Yes, you can cancel or change your order within 5 minutes of completing the payment.

After this period, the order will be processed automatically in our system, and we will no longer be able to stop the shipment.

If the order has already been shipped, you can still return it as soon as you receive the package.

At Tauchic, you always have a 30-day right of withdrawal starting from the day you receive your order. Within this period, you can return your purchase without giving a reason, as long as the product is in its original, undamaged condition, unused, and in its original packaging.

To register a return, please contact us via info@tauchic.dk Please provide your order number and the reason for the return. We will then send you the necessary return instructions.

You are responsible for the cost of returns, unless the product is damaged, defective, or was delivered incorrectly. Once we have received and inspected your return, you will receive your refund within 7 business days via the same payment method you used for the purchase.

At Tauchic, we accept the following secure payment methods: Apple Pay, Google Pay, Maestro, Mastercard, MobilePay and Visa.

All payments are processed via a secure SSL connection, so your payment information is always sent in an encrypted and secure format.

Our products are always carefully packaged and inspected before shipping. However, if you receive an incorrect or damaged item, please contact us within 48 hours of receipt at info@tauchic.dk, providing your order number and photos of the product.

We will review your inquiry within one business day and provide an appropriate solution—usually a replacement product or a refund.

Our customer service team is always ready to help you. You can contact us at info@tauchic.dk – we strive to respond within 24 hours on weekdays.

Hours: Monday through Friday 9:00 AM – 5:00 PM, Saturday 9:00 AM – 1:00 PM, closed on Sunday.